Responsible Gaming
at vajilive

We recognise that a small number of people who gamble may develop patterns of behaviour that cause harm to themselves or to those around them. Problem gambling is a recognised condition — it can affect anyone, regardless of income level, profession, or background. Players from Dhaka to Cox's Bazar, from students to professionals, are equally susceptible if responsible boundaries are not maintained.

vajilive's responsible gaming framework is built around four goals: prevention, detection, intervention, and support. We design our products to be engaging but never exploitative. We monitor account behaviour for early warning signs of problematic play. We make it easy — not difficult — to apply controls or seek help. And we ensure that any player who reaches out is met with compassion and prompt practical assistance, not barriers or delays.

Responsible gaming at vajilive is also a shared responsibility. We provide the tools, the information, and the access to support — but we ask every player to approach gambling with self-awareness and honesty. Gambling should never be used as a way to solve financial problems, escape stress, or replace income. It is entertainment, and like all entertainment, it is best enjoyed within affordable, pre-decided limits.

vajilive is strictly an 18+ platform. Individuals under the age of 18 are not permitted to register an account, make any deposit, place any bet, or play any game on vajilive under any circumstances. This is a non-negotiable requirement that applies across every product category on the site — casino games, sports betting, live dealer tables, slots, and fishing games alike.

2.1 Verification Process

All new players are required to complete a Know Your Customer (KYC) identity verification process before they can make their first withdrawal. During this process, players must submit a government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — that confirms their date of birth. Accounts where age verification fails will be closed immediately, and any deposited funds will be returned to the original payment source.

2.2 Parental Controls

If you are a parent or guardian and you are concerned that a minor in your household may have access to your vajilive account or may have created their own account using false details, please contact us immediately at support@vajilive. We will investigate and act without delay. We also strongly recommend using parental control software on any shared devices or devices accessible to minors to block access to online gambling sites. Well-known parental control tools include Google Family Link, Apple Screen Time, Net Nanny, and Gamban.

2.3 False Age Declarations

Providing a false date of birth during registration is a breach of vajilive's Terms & Conditions and may constitute a criminal offence. Any account found to belong to a person under 18 will be permanently closed without warning. Bonuses, winnings, and any remaining balance will be forfeited and will not be returned.

Self-exclusion is the most powerful responsible gaming tool available at vajilive. It allows you to voluntarily close your account and block yourself from accessing vajilive's products for a defined period. If you feel that your gambling is no longer within your control, or if you simply want a break, self-exclusion is the right option — and we make activating it as simple as possible.

3.1 Available Exclusion Durations

• 30-Day Cooling-Off: A one-month break, suitable if you feel you need a short pause to reassess your habits.
• 90-Day Time-Out: A three-month exclusion, recommended if you have noticed recurring patterns that concern you.
• 6-Month Exclusion: A substantial break that gives you extended time to seek support and develop healthier habits.
• 12-Month Exclusion: A full-year exclusion, strongly recommended if gambling is having a noticeable impact on your finances or relationships.
• Permanent Exclusion: An indefinite, irrevocable exclusion for players who decide they do not wish to return to online gambling. This cannot be reversed.

3.2 How to Activate Self-Exclusion

To activate self-exclusion, send an email to support@vajilive with the subject line "Self-Exclusion Request". Include your registered email address, your username, and your chosen exclusion duration. Your request will be actioned within 24 hours — and usually much sooner. During this window, please refrain from playing. Once activated, your account will be locked and you will not be able to log in for the duration of the exclusion period.

3.3 What Happens During Exclusion

• Your account is immediately locked — you cannot log in, deposit, or wager.
• Any active bonuses and associated wagering requirements are cancelled.
• Your existing balance is held securely and will be returned to you at the end of your exclusion period (or immediately upon request for permanent exclusions, minus any pending verification requirements).
• You will be removed from all promotional marketing communications for the duration of the exclusion.
• vajilive will not contact you with re-engagement offers during your exclusion period.

3.4 Returning After a Timed Exclusion

At the end of a timed exclusion (30 days, 90 days, 6 months, or 12 months), your account will not be automatically reopened. You must contact support@vajilive to request reactivation. vajilive may apply a mandatory 7-day reflection period before reactivating an account, during which our support team may check in to confirm that you are returning to play recreationally.

vajilive provides every player with the ability to set financial limits on their account to help manage their gambling spend. These tools are available directly from your account settings and can be applied at any time without requiring support team intervention. All limits are denominated in Bangladeshi Taka (৳).

4.1 Types of Financial Limits

• Daily Deposit Limit: Caps the total amount you can deposit into your vajilive account in a single calendar day (Bangladesh Standard Time, UTC+6). For example, setting a limit of ৳2,000 per day means no further deposits are accepted once that threshold is reached, regardless of withdrawal activity.
• Weekly Deposit Limit: Caps total deposits across a rolling 7-day window. Useful for players who may deposit infrequently but in larger amounts.
• Monthly Deposit Limit: Caps total deposits across a calendar month. Provides the broadest financial boundary and is recommended for players who prefer to budget on a monthly cycle — for example, aligning their gambling budget with their salary payment date.
• Loss Limit: Sets a maximum net loss amount per day, week, or month. Once your net losses reach this threshold, further wagering is paused until the limit period resets.
• Wager Limit: Caps the total amount you can stake (regardless of wins or losses) in a given period. This is particularly useful for high-frequency games like slots.

4.2 How Limit Changes Work

vajilive applies an asymmetric policy to limit changes — designed to protect players from impulse decisions:

• Decreasing a limit: Takes effect immediately. A lower limit is applied the moment you confirm it, with no delay.
• Increasing a limit: Subject to a mandatory 24-hour cooling-off period. The new, higher limit will not become active until at least 24 hours after your request, giving you time to reconsider.
• Removing a limit entirely: Subject to a 7-day cooling-off period. This significant change requires a full week before taking effect.

4.3 Payment Method Compatibility

Deposit limits apply universally across all payment methods — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and all other supported channels. Switching to a different payment method does not reset or bypass an active deposit limit.

Time awareness is one of the most effective responsible gaming behaviours a player can develop. Online gambling environments are designed to be immersive — it is easy to lose track of how long a session has lasted. vajilive provides a suite of session management tools to help you stay aware of your time and take regular breaks.

5.1 Session Duration Limit

You can set a maximum session duration from 30 minutes to 8 hours. When your session reaches the limit you have chosen, vajilive will automatically log you out. A 10-minute advance warning will appear on screen so you are not caught off guard. To continue playing after an automatic logout, you must actively log back in — this moment of friction is intentional, giving you a natural pause to assess whether you want to continue.

5.2 Reality Checks

vajilive can send you periodic reality check notifications during a gaming session. These reminders — appearing at intervals you select (every 30, 60, or 90 minutes) — display your current session duration, your net win/loss for the session, and a prompt asking whether you wish to continue. You can acknowledge the notification and keep playing, or choose to end the session.

5.3 Short-Term Time-Out

If you want a break that is longer than a single session but shorter than a full self-exclusion, vajilive offers short-term time-out periods of 24 hours, 48 hours, 72 hours, or 7 days. During a time-out, your account is temporarily suspended — you cannot log in, deposit, or wager — but your account is not closed. Contact support@vajilive to activate a time-out, or navigate to Account Settings > Responsible Gaming.

5.4 Playing Sober and Alert

vajilive strongly advises against playing while under the influence of alcohol, medication, or any substance that impairs judgment. Impaired decision-making is a significant risk factor for problem gambling behaviour. If you recognise that you have been gambling while emotionally distressed or impaired, this is an important signal to review your gaming habits and potentially activate a time-out or deposit limit.

It is not always easy to recognise when recreational gambling has shifted into something more problematic. The questions below are adapted from widely used clinical screening tools. They are not a diagnosis — but they can help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to seek support.

If several of these statements reflect your experience, you are not alone — and there is no shame in acknowledging it. Problem gambling is a recognised behavioural condition, and help is available. The first step is reaching out. Contact support@vajilive or refer to Section 8 of this page for external support organisations that serve Bangladesh and the broader region.

The following table summarises all the responsible gaming tools available to vajilive players and how to access each one.

If you are concerned about your own gambling or about someone close to you, reaching out is the most important step you can take. vajilive's responsible gaming support team is available 24 hours a day, 7 days a week — including during Eid, Ramadan, and public holidays — at support@vajilive. There is no judgment and no delay. Our team is trained to listen, to help you understand your options, and to activate any tools you need immediately.

8.1 Contacting vajilive Support

• Email: support@vajilive (plain text — not a clickable link)
• Subject line for responsible gaming: "Responsible Gaming Request"
• Response time: Within 2 hours for responsible gaming and self-exclusion requests
• Available: 24/7, Bangladesh Standard Time (BST, UTC+6)

8.2 External Support Organisations

vajilive encourages players who are experiencing serious gambling difficulties to seek independent professional support. The following organisations provide confidential counselling, helplines, and resources: