vajilive Privacy
Policy

vajilive collects personal data from players in Bangladesh through several channels: directly when you register and interact with the platform, automatically through your device and browser when you visit the site, and from trusted third-party sources where permitted by applicable law. The following table summarises the categories of data we collect and the primary source of each.

1.1 Data We Do Not Collect

vajilive does not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, trade union membership, biometric data (beyond document photographs submitted for identity verification), or health data (beyond the self-declaration of age for responsible gaming purposes). If you believe we have inadvertently received such data, contact support@vajilive immediately and we will delete it.

1.2 Data from Minors

vajilive is an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover or are notified that a registered account belongs to a person under 18, that account will be closed immediately, all data associated with it will be deleted, and any deposited funds will be returned to the original payment source. If you are a parent or guardian and believe your child has registered on vajilive, please contact support@vajilive without delay.

vajilive processes your personal data only where we have a lawful basis for doing so. The primary lawful bases we rely on are: (a) performance of a contract — processing your data to deliver the services you have signed up for; (b) legal obligation — processing required to comply with anti-money-laundering, KYC, and responsible gaming regulations; (c) legitimate interests — processing that is necessary for fraud prevention, platform security, and service improvement; and (d) consent — processing for marketing communications, where you have explicitly opted in.

2.1 Service Delivery

• Creating, maintaining, and managing your vajilive account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers in ৳.
• Delivering casino games, sports betting markets, and live dealer products.
• Applying bonuses, tracking wagering requirements, and managing VIP loyalty programme benefits.
• Providing 24/7 customer support via email and live chat.

2.2 Legal Compliance

• Verifying your identity and age as part of the KYC process.
• Conducting anti-money-laundering (AML) checks and filing reports as required.
• Maintaining transaction records for the legally required retention period.
• Responding to lawful requests from regulatory authorities or law enforcement agencies.
• Enforcing self-exclusion decisions and responsible gaming restrictions.

2.3 Fraud Prevention and Security

• Detecting, investigating, and preventing fraudulent transactions, multi-accounting, and bonus abuse.
• Monitoring account activity for unusual patterns that may indicate security breaches.
• Verifying that transactions are being made by the registered account holder.

2.4 Marketing Communications

Where you have given your explicit consent, vajilive may send you promotional communications by email or SMS regarding new games, seasonal offers (such as Eid or BPL season promotions), bonus reloads, and VIP programme updates. You may withdraw your marketing consent at any time by updating your account preferences or by contacting support@vajilive. Withdrawal of consent does not affect the lawfulness of processing that took place prior to that withdrawal.

2.5 Platform Improvement

Aggregated and anonymised usage data — from which individual players cannot be identified — is used to analyse platform performance, improve game navigation, optimise payment flows, and develop new features. This processing is conducted in our legitimate interest and does not require your consent because the data is fully anonymised before analysis.

vajilive does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processors

To process deposits and withdrawals, we share the minimum necessary financial data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These processors operate under their own privacy policies and are contractually bound to handle your data securely and only for the purpose of processing your transaction.

3.2 Game Content Providers

Games on vajilive are supplied by licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised player session data for the purposes of game performance monitoring, RNG auditing, and technical support. They do not receive your name, contact details, or payment information.

3.3 Identity Verification Services

To fulfil our KYC obligations, we may share identity documents and supporting data with specialist identity verification service providers. These providers are bound by strict data processing agreements and are not permitted to use your data for any purpose beyond the KYC verification task.

3.4 Legal and Regulatory Authorities

vajilive will disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or regulatory requirement. We will notify you of any such disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event that vajilive undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any resulting changes to this Privacy Policy before the transfer takes place.

vajilive uses cookies and similar tracking technologies to enable core platform functionality, improve user experience, and gather anonymised analytics about how players interact with the site. This section explains what cookies we use, what they do, and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the site to recognise your device on subsequent visits, remember your preferences, and track usage patterns. Cookies do not contain executable code and cannot carry viruses or malware.

4.2 Categories of Cookies We Use

4.3 Managing Your Cookie Preferences

You can control and delete cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain categories, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your vajilive account and using key platform features. Instructions for managing cookies in the most popular browsers are available in each browser's help documentation.

4.4 Local Storage and Session Storage

In addition to cookies, vajilive may use browser local storage and session storage to retain small amounts of non-sensitive preference and state data on your device. This data does not leave your device and is not transmitted to our servers. It is cleared automatically when you close your browser session (session storage) or when you clear your browser data (local storage).

vajilive retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as we are required to retain it under applicable law. The following retention periods apply to the principal data categories we hold.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained beyond these periods for statistical and analytical purposes, as it can no longer be used to identify you.

vajilive takes the security of your personal data seriously and implements a layered set of technical and organisational controls designed to protect your information from unauthorised access, disclosure, alteration, and destruction.

6.1 Technical Controls

• Transport encryption: All data in transit is protected by TLS 1.3. Older, insecure protocol versions (SSL, TLS 1.0, TLS 1.1) are disabled on all vajilive servers.
• Storage encryption: Personal data stored on our servers is encrypted at rest using AES-256.
• Password security: Account passwords are stored as salted cryptographic hashes — we never store plaintext passwords and our staff cannot see your password.
• Two-factor authentication: Players are strongly encouraged to enable 2FA on their accounts. Support staff may require 2FA verification before processing sensitive account changes.
• Access control: Internal access to personal data is restricted on a strict need-to-know basis. All access is logged and auditable.
• Vulnerability management: vajilive conducts regular security assessments and penetration testing of its platform infrastructure.

6.2 Organisational Controls

• All staff with access to personal data receive mandatory data protection training.
• Data processing agreements are in place with all third-party processors.
• A documented incident response plan is maintained and tested regularly.
• Physical access to servers and infrastructure is strictly controlled.

6.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to the rights and freedoms of players, vajilive will notify affected individuals without undue delay — and no later than 72 hours after becoming aware of the breach — detailing the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address it. Notifications will be sent to the email address registered on your account.

As a vajilive player, you have meaningful rights over the personal data we hold about you. vajilive is committed to honouring these rights promptly and without unnecessary bureaucracy. All rights requests should be submitted to support@vajilive with the subject line "Privacy Rights Request".

7.1 How to Exercise Your Rights

To exercise any of the above rights, email support@vajilive with your full name, registered email address, and a clear description of your request. We may need to verify your identity before processing the request — typically by asking you to confirm details that match your registered account. We will respond within 30 days. If your request is complex or voluminous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

7.2 Automated Decision-Making

vajilive uses automated systems for fraud detection and AML screening. These systems may flag accounts for review or, in clear-cut cases of fraudulent activity, trigger automatic suspension. Where a significant decision affecting your account is made solely by automated means, you have the right to request human review of that decision by contacting support@vajilive.

This Privacy Policy is reviewed and updated periodically to reflect changes in our data practices, changes in applicable law, or improvements to our platform. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Where changes are material, registered players will be notified by email at least seven (7) days before the revised policy takes effect. Continued use of vajilive after the effective date of a revised Privacy Policy constitutes acceptance of the revised terms.

8.1 Contact Details

• Privacy enquiries: support@vajilive (plain text — not a clickable link)
• Subject line for privacy requests: "Privacy Rights Request"
• Response time: Within 2 business hours for general queries; within 30 days for formal rights requests
• Operating hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

8.2 Third-Party Links

The vajilive platform does not contain links to external third-party websites. This Privacy Policy applies solely to personal data collected and processed by vajilive in connection with your use of the platform. If in the future any third-party content or linked services are added, those third parties will operate under their own privacy policies for which vajilive bears no responsibility.